Harris Group

GDPR Privacy Policy

Effective Date: 25th May 2018

Overview

At the Harris Group we respect your privacy, and we understand the importance of the information you entrust to us. This Privacy Policy describes our practices concerning the information we collect from you when you use our services via our website.

 

This policy describes the types of information we collect when you use our service as it is described on our website, how we use and protect that information, how long we retain it, and with whom we share it. It also explains what your rights and options are as they pertain to that information. By visiting this website or using our service, you consent to our collection and use of your information as described in this Privacy Policy.

1. GDPR Compliance Statement:

Pursuant to the terms of the EU General Data Protection Regulation (“GDPR”) and with respect to all the information collected from visitors to our website and users of our service, to ensure compliance with the GDPR, we have incorporated the following practices and procedures:

 

(a) We verify that the third parties with which we share user information are GDPR compliant;

 

(b) We ensure that data is stored in a manner that facilitates our ability to locate and delete information pertaining to a specific user upon request;

 

(c) Users must affirmatively agree to our Terms of Service and Privacy Policy before they can establish an account;

 

(d) The manner in which we use the information we collect is limited to those discussed in this Privacy Policy;

 

(e) If we modify any of the terms of this policy, we inform all of our users via email and specifically ask our users to agree to the modified terms via e-mail or the Member Dashboard.

2. Definitions.

Unless otherwise defined in our Terms of Service , certain capitalized terms used in this Privacy Policy shall carry the following meanings:

 

(a) Users: Any person who browses our website and/or fills in a data capture form.

 

(b) Website Administrator: A member of the Harris Group staff or it’s IT Service provider who takes cares of updating/managing the website.

 

(c) Viewer: Any person who browses our website

 

(d) Harris Group: The Harris Group PLC operates in Ireland and the UK as a distribution network of vehicles, going under the name of the brands which it distributes. These brands include, but are not limited to, LDV, Isuzu, Hino, Sino and Higer.

3. Information We Collect.

We collect two basic types of information from our Users:

 

(a) Personal Data:

 

(i) What is Personal Data? Personal Data is information that pertains to you specifically and can help identify you as a person. In some cases, we may ask (or require) you to provide us with some elements of Personal Data (such as your email address and password) when you establish your account. In other cases, you may provide certain types of Personal Data to us (and other users) when you use the service.

 

(ii) When and how do we collect it? When you land on our page, our software and the third party software (noted in section 4a) tracks your ip and the page you visit, which allows us to see where our potential customers are coming from and what they are looking at. This helps us to improve the user experience and to evaluate our product range.

 

Data Capture: When you fill in forms on our website, our systems take this information and based on the location of the users postcode, forward this information to one of the dealers in our dealer network which you will find here https://myldv.co.uk/ldv-dealer-locator/. The selected dealer then deals with the customers information and contacts the customer if they asked to be contacted. This data is then anonymised when it has been closed off by the dealer or after 6 months, whichever comes first. Our system also performs various actions for marketing purposes such as checks the location of the IP versus the postcode, uses machine learning to look for patterns in the data and also uses Facebook & Google api’s to figure out the source of the customer so we can track return on investment of marketing campaigns.

 

Newsletter: When you sign up or opt-in for our newsletter, this allows us to send you marketing, news and other updates via email to you. At any stage that you would like to be removed from this mailing list, there is an unsubscribe button at the bottom of the email and your personal data will be removed. Please note this data is held by Mailchimp whose privacy policy can be found in section 4a.

 

Dealer Portal: When you register for the dealer portal, our systems capture which dealer you are a member of, along with your personal details such as a username, email, password and so on. This password is encrypted by our system so that it is never held in plain text and we are unable to ever see your password in a plain form. Once you leave the dealer network, your details and data are deleted. If you would like this data deleted before then, please login and create a ticket in the support area.

 

(b) Cookies: Our website uses cookies to track logins as well as the cookies used by our third party software integrations, which you will find in our cookie policy at

4. How We Share information.

We will not share Personal Data with third parties for marketing purposes without your consent. We will share Personal Data with certain third parties in the following ways:

 

(a) Service Providers: We utilize the following third-party service providers to perform certain functions on our behalf and must share certain information (including Personal Data) with them in order for them to do so. However, the information that is shared is limited to that which is necessary to perform their specific functions:

 

(i) Gmail provides us with email support services (click here to view their privacy policy);

(ii) Google Analytics provides us with website analytics services (click here to view their privacy policy).

(iii) Facebook provides us with website analytics & Advertising services (click here to view their privacy policy).

(iv) Mailchimp provides us with website analytics & Advertising services (click here to view their privacy policy).

(v) Get Site Control provides us with form capture software (click here to view their privacy policy).

(vi) Store Locator Widget provides us with provides us with dealer network location services and data capturing (click here to view their privacy policy).

(vii) Amazon AWS provides the servers to host the website & it’s data (click here to view their GDPR Compliance). These AWS servers are hosted within Ireland to ensure that the data falls under GDPR compliance from Amazon.

(viii) Google Maps API is used to track the location of a user’s postcode who fill in the download brochure or contact forms (click here to view their GDPR Compliance).

 

(b) IT Management: We employ the services of an IT management company to look after our website and its hosting/servers. We renew our agreement once a year and ensure the chosen company is placed under a Non-Disclosure Agreement before gaining access and it will always be an EU-based company.

 

(c) Law Enforcement: If requested or required by law enforcement authorities, courts, or regulators, we may disclose any information we have about our users. We also may disclose your Personal Data to exercise or protect legal rights or defend against legal claims.

 

(d) Other Third Parties: We may reserve and have the right to disclose any information about you or your use of our Service without your prior permission, if we in good faith believe that such action is necessary to protect and defend the rights, property or safety of our company or its affiliates, other users of the service or the public.

5. How We Protect Information.

We take the security of all the information we collect from and about our users seriously and use appropriate technical and organizational measures to protect it against unauthorized or unlawful access and against accidental loss, destruction or damage. We also limit access to user information to employees who reasonably need access to it in order to do their jobs.

 

However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you.

 

In addition, we have no control over the security of other websites that you might visit even when a link may appear to those websites from our site. If you share your computer or use a computer that is accessed by the general public remember to log off and close your browser window when you have finished your session.

 

After 6 months, we then anonymise all data we have collected, for marketing statistical purposes.

6. How Long We Keep Information.

We retain Personal Data and General Information for as long as necessary to fulfill a business purpose or comply with a legal request. We may also choose, in rare situations, to anonymize certain elements of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time. After this period, we then anonymise all data we have collected, to be used only for marketing statistical purposes. You may also request that we delete your information in the manner described in Section 7.

7. Your Options and Rights.

We currently offer users the following option with respect to the manner in which we collect, use, and maintain information, or to otherwise exercise their rights under applicable privacy statutes:

 

You may request that we provide you with (or delete) all the information we collected from and about you, or otherwise exercise your rights under the GDPR by contacting us directly. Data reporting and deletion requests will be processed free of charge within thirty (30) days. Contact details for these requests can be found at the bottom of this document.

8. Tracking Technology and Do-Not-Track Requests.

We do not currently employ any technology that enables us to track your online activities over time and across third-party web sites, nor do we plan on doing so in the future. Keep in mind, however, that we have no control over the activities of third parties, and they may employ such technology that tracks your activity on this site. Because we do not employ tracking technology, we offer no response to Do-Not-Track requests transmitted by Web browsers.

9. Children under 13.

Our service is not intended for users under the age of 13, and we do not knowingly collect any personal information from children under 13. If we become aware that a person submitting information is under 13, we will attempt to delete the information as soon as possible.

10. Modifications to this Privacy Policy.

We reserve the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. If we modify this Privacy Policy, we will notify all users via email, and may specifically ask you to agree to the modified terms in order to continue using the service. Otherwise, further use of the service following any such change constitutes your agreement to follow and be bound by the modified Privacy Policy.

11. Questions.

If you ever have any questions about this policy or the Personal Data and General Information we have collected please contact us immediately at yourdata@harrisgroup.ie. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have.

Further Information

If you would like more information on our data policies, you can email us at  yourdata@harrisgroup.ie

 

Cookie Policy for Harris Group LDV UK & Ireland

This is the Cookie Policy for Harris Group LDV UK & Ireland, accessible from www.myldv.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies
  • If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookies
  • We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookies
  • This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Forms related cookies
  • When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
  • In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  • For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
  • For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: yourdata@harrisgroup.ie
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